Privacy Policy
Last Updated: May 16, 2025
Bartel Telecommunications Private Limited ("Bartel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteAddress.com] (the "Site") and use our broadband services (the "Services") in Chembur, Mahul, and other areas of Mumbai.
1. Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, register for our Services, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available.
- Personal Identification Information: Name, email address, mailing address, phone number, Aadhaar number (for KYC), and other similar contact data.
- Payment Information: Credit/debit card details or other payment information for processing payments for our Services. (Note: We typically use third-party payment processors and do not store full card details).
- Technical Information: IP address, browser type, operating system, access times, pages viewed, and referring website addresses when you visit our Site.
- Service Usage Data: Information about your use of our broadband Services, such as data consumption, connection times, and device information (MAC address, device type) for service provision and network management.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Site and Services.
- Process your transactions and manage your account.
- Improve customer service and support.
- Personalize your experience.
- Communicate with you, including responding to your inquiries, sending service-related notices, and providing information about promotions or updates (with your consent where required).
- Monitor and analyze trends, usage, and activities in connection with our Site and Services.
- Detect, prevent, and address technical issues and fraudulent or illegal activities.
- Comply with legal obligations and regulatory requirements.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may share your information with third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, processing payments, or providing customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, such as to comply with a subpoena, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site and systems.
5. Cookies and Tracking Technologies
Our Site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
6. Third-Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
7. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to access, correct, update, or delete your information. To exercise these rights, please contact us using the contact information provided below.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
Bartel has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
10. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Bartel Telecommunications Private Limited
[Your Full Office Address, e.g., New Bharat nagar BR CABLE Office, Near HP colony East vashinaka, Chembur, Mumbai - 4000XX]
Email: barteltelecommunication@gmail.com
Phone: +91 9082345955